Refund & Cancellation Policy

1. Order Cancellation

Orders can be cancelled only before they are processed or dispatched.

• Cancellation requests must be submitted as soon as possible after placing the order.
• Once an order has been processed or shipped, it cannot be cancelled.
• To request cancellation, contact us using the details provided below.

2. Refund Eligibility

Because our products are food and edible items, we generally do not accept returns after delivery.

A refund or replacement may be considered in the following situations:

• Wrong product received.
• Product received in damaged condition.
• Product received in a leaking or broken package.
• Product is missing from the delivered order.
• Any other genuine issue related to the condition of the product at the time of delivery.

3. Damaged or Incorrect Product

If you receive a damaged, leaking or incorrect product, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number.
• Customer name and registered mobile number.
• Photographs of the received product.
• Photographs of the outer packaging, if damaged.
• A brief description of the issue.

Our team will review the request and, where applicable, arrange a replacement or refund.

4. Products Not Eligible for Refund

Refunds or returns will generally not be provided for:

• Products that have been opened, consumed or partially used.
• Change of mind after delivery.
• Incorrect address or contact details provided by the customer.
• Orders that could not be delivered because the customer was unavailable or refused delivery.
• Products damaged after delivery due to improper handling or storage by the customer.

5. Refund Process

Once your refund request is approved, the refund will be initiated to the original payment method used for the order, wherever applicable.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment service provider.

6. Replacement

Depending on the nature of the issue, Desi Amrit may offer a replacement instead of a refund.

Replacement decisions are made after reviewing the customer's complaint and supporting photographs or information.

7. Delivery Issues

If your order is marked as delivered but you have not received it, please contact us immediately.

We will coordinate with the delivery partner and investigate the shipment status.

8. Contact Us